This morning I took our newest car, a 2007 Hyundai Santa Fe, to the mechanic for an oil change. And, of course, when I got the call from the mechanic a couple of hours later there was that awkward moment of silence after they eek out a pleasant, but forced, greeting, and before they rattle off the laundry list things that need attention. This time, most of the items in the list were 30K mile maintenance things that are necessary in order to keep the warranty on the car valid (i.e. transmission fluid flush, air filter, etc.). All of this totaled about $360, which I’m borderline OK with. I’m a believer in spending money to do routine maintenance upfront rather than waiting until it’s too late when the cost of repairs exceeds the cost of maintenance.
But the list didn’t end there. I didn’t expect to hear that I needed new tires. And oh yeah, I should also realign the tires to extend the life of the tires that I have. After all the car is just shy of 30K miles (most tires should last at least 50K miles). The tires still have good tread everywhere except the inside (where I can’t easily see, of course). Why did they not notice the misalignment before now? I was told this could’ve been caused by an event in the last three thousand miles or so that threw the alignment out of whack, causing the tires to wear unevenly on the inside. My wife tells me she may or may not have hit a curb recently. Financially it’s not possible for me to do all of the routine maintenance AND get new tires right now. So, time to start asking questions.
I argued very politely with the salesperson for 10 or 15 minutes about whether or not it’s crucial that I get new tires. An alignment would cost $90 and give me another three to four thousand miles on my existing tires. When I pressed for as much information as I could I found out a couple of interesting bits. Are the tires in dire need of replacement today? Would I pass a state inspection? The answer, of course, is that they’re fine probably for another three to four thousand miles.
While inquiring about tire prices I found out that tire alignment is included for free when you buy new tires. When I pointed out that I could drive the tires closer to their end-of-life and get a free tire alignment when I buy new tires there was a three or four second pause on the other line. “GOTCHA! “, I thought to myself. Here is where I believe I caught them trying to make a little extra money off of me. I like this shop a lot and they’ve been working on my cars for almost 10 years now. I’ve never felt like I was getting screwed until now. Granted, I’m not dealing with the usual salesperson who I feel is very honest with me. This person is younger, newer, and I can tell he doesn’t quite grasp customer loyalty yet.
This is a prime example of why it is so important to haggle with salespeople when it comes to things about which you’re not an expert. It pays to spend that extra time, whether it’s 15 minutes or multiple phone calls that might exceed an hour, to get all the information straight in your head before committing to repairs. More often than not you will feel pressured by a salesperson to do something you’re not financially comfortable doing at that moment over the phone. This is especially true with repairs, where you need your car, washing machine, or air conditioner fixed as soon as possible to return life to normal. And service salespersons know this. So, before you agree to just get it taken care of, be sure you know what you’re getting and whether or not you actually need it now.
Here are 5 questions that you should ask yourself or the car shop before agreeing to repairs:
- Is it absolutely necessary right now? How much longer could you wait before the part in question will break? Sometimes you can simply let a part break before actually fixing it.
- Would waiting cost more in the long run? If you wait on the repair, what’s the potential risk for more damage? Could it lead to breaking an even more expensive part? Sometimes the cheapest maintenance can actually prevent damage to some of the most expensive parts.
- Are some services included for free when you replace a part? As I found out, tire alignment is included with new tires. So it doesn’t make sense to pay for it now when I know that I’m going to have to buy new tires soon anyways.
- How long is the warranty on their work? This can depend on the service but it’s always good to know.
- Can they cut a percentage off of the price? When the price tag is large it never hurts to ask. Always wait until they’ve quoted you a final price before you play this card. Use your customer loyalty (if relevant) as evidence that your continued patronage is worth a small discount.
What else would you ask your mechanic or salesperson?
Update: The salesperson called back to let me know my car was done. He also let me know that he talked with his manager about my concern that I was never notified of a problem with the alignment before now. They are supposedly going to work to get the cost of tires down as close to cost as they can. It pays to ask questions : )